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Terms & Shipping
IMPORTANT: PLEASE READ ALL BELOW INFO
NortheastSnakes.com
Select Captive-bred Reptiles • Conservation through Education
Mission Statement:
I have been a customer buying reptiles for a long time so I understand the overall process. I am here to help in all aspects of your purchase. I promise to be fair & honest.  I am also willing to share my experiences so you can provide the best possible care for your new pet(s). Please ask plenty of questions prior to any purchase. I respond quickly to emails. My goal is to make the overall transaction as smooth as possible by providing excellent service & quality snakes.
Payment:
I accept most major credit cards through PayPal. My PayPal e-mail account is cjasno@verizon.net.  Please contact me before submitting payment.  

Shipping:
I ship Monday through Wednesday, Priority Overnight (guaranteed by 10:30am) on a mutually agreed upon date. I am certified to ship reptiles through FedEx. I only ship to verifiable addresses within the continental U.S. If you wish to return a snake for any reason, you will be responsible for return shipping charges. No direct sales to minors. Shipping costs vary between $50 - $65 dollars depending on your location & weight/size of the package.
Conditions for Live Arrival Guarantee:
  1. You must be available to accept the package in person on the 1st delivery attempt. 
  2. Outdoor temperatures must be between 40 - 85 degrees in both cities/towns. 
  3. I must be notified within 6 hours after receipt of any problems.
  4. You may be asked to provide photographic evidence of any problems upon request.
  5. I am not responsible for shipping/carrier delays.  
How Shipping Works:
I purchase shipping boxes from Superior Enterprises. The boxes are made specifically for shipping reptiles. The boxes are lined with styrofoam. I further pack the boxes with either styrofoam peanuts or shredded newspaper for shock absorbancy. When necessary, I use heat packs & cool packs to provide the reptiles with appropriate temperatures during transit.
Tracking Your Snakes:
http://www.fedex.com/Tracking
What to Expect when the Package Arrives:
Carefully open the box. You will find the snakes inside a double-stitched bag, custom-made for snakes.  The opening of this 'snake bag' is secured with zip ties, which have to be cut to be removed. PLEASE BE CAREFUL! Do not accidentally cut the snake(s) when using scissors or a knife.  You should have your snake's new home ready-to-go (water bowl, substrate, heat, etc). I recommend practicing strict quarantine procedures to prevent any problems. Simply ask me if you need help/advice in this area. Also, I do NOT recommend keeping animals together in one enclosure. This can be very stressful for them. I have always kept my snakes in separate enclosures.  When you place your new snake(s) in their new home(s), leave them alone for 24-48 hours. DO NOT HANDLE THEM!  As tempting as it can be, they could still be stressed from the shipping process. After 2 days, you can offer the snake a small meal.  As always, please feel free to contact me with any questions.

SHIPPING DETAILS

If shipping snakes in cold weather, it is best to use heat packs.  This heatpack will reach  temperatures between 110-135 degrees F for 35 hours or more. When shipping in hot weather, I use cool packs when needed!


I wrap the heat pack with newspaper or cloth & secure it into a corner position so it will not move during transit. Wrapping the heat pack is very important. I have received dead snakes from sellers who placed the poor snakes directly on a heat pack. This will literally cook the snake.

I then place the snake(s) in custom, double-stitched snake bag. I position the bag across as much area as possible so the snake(s) can thermoregulate and move towards (or away from) the warm corner where the heat pack lies.

I secure the snake bag with plastic zip ties. The only way to remove these is to cut them.  BE CAREFUL when using a knife or scissors to remove it. DO NOT accidentally cut the snake(s).


Here is a close-up shot of the snake bags used. I used to purchase them. However, I now custom stitch my own (I know, I know).  You can see the top stitch in white thread and the bottom stitch is in red thread.

Once the snake(s) are placed into the bag, I then add another layer of styrofoam packaging peanuts OR shredded newspaper (not pictured).  Also note how the box is lined with 1/2 inch styrofoam. In the above case, I have double-lined the left & right sides with styrofoam for added insulation when shipping in extra cold weather.  

Just prior to closing & taping the box, you can see how there is a top sheet of styrofoam added.  These boxes are purchased from Superior Enterprises and made/designed for use when shipping live reptiles.  I am FedEx approved/certified to ship live reptiles. The certification process takes a while but I highly recommend doing it for the safety of the animals.  To this date, I have NEVER (knock on wood) had a problem with shipping through FedEx.